People get more resistant to influence nowadays and are flooded with information and information overload. Add to this the necessity to multitask and pressurised deadlines and you get a deadly mix of potential miscommunication. It is hard to get beyond the outer shell, even so we desperately want  to engage the other party.

But there are some people who despite all the odds against them are able to influence and persuade others easily. It seems as if they have found the secret recipe for influence. They get things done, seemingly effortlessly. They get great feedback, are engaging and seem content. They have learned to communicate influentially and persuasively.